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What jl55 Does With Your Personal Information

When you open an account with us, we collect only what we need to run it — your contact details, payment method data from Touch 'n Go eWallet, Boost, or GrabPay transactions, and your device activity.

Account data handled securelyLocal payment data: Touch 'n Go eWallet, Boost, GrabPayYour rights: access, correction, deletionContact our team to act on any requestAvailable where local law permits
jl55 What jl55 Does With Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal information we hold on your account, our support team handles these requests directly. Reach us through live chat on the platform, by email, or through the account help section after you log in. We aim to acknowledge your request within one working day and action it within the window required under applicable law.

Team online

Live Chat

Start a live chat session from the platform after logging in. Our team can pull up your account data record and confirm what we hold.

Email Support

Send a written data request to our support email. Include your registered contact number so we can verify your identity before actioning the request.

Account Help Section

Log in and head to the account help section. You can submit a data access or correction request directly from there without contacting support separately.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply SSL encryption across all data transferred between your device and our platform — this covers login, payment confirmation, and account updates. Cookies are used to keep your session active and to remember your preferred payment method, so returning via mobile does not require you to re-enter your Touch 'n Go eWallet or Boost details each time. You can manage cookie preferences through your browser settings at any time.

SSL Encryption

All data in transit — login credentials, payment references, account updates — is encrypted via SSL. This applies whether you access us on mobile or desktop.

Cookie Use

We use session and preference cookies. They remember your payment method choice — Touch 'n Go eWallet, Boost, GrabPay — so your next login moves faster on the same device.

Data Retention

Active account data is retained while your account remains open. After closure, records are kept only as long as required by applicable law, then deleted or anonymised.

Your Correction Rights

You can request a correction to any personal data we hold — name, contact number, email. Submit via live chat or the account help section and we will update within the legal window.

Common Questions About Your Privacy at jl55

These are the questions we hear most from account holders about how their personal data is handled. If something is not covered here, our live chat team can answer it directly.

We store your name, email, contact number, device session data, and payment transaction references from Touch 'n Go eWallet, Boost or GrabPay. We do not store full wallet credentials.

Yes. Submit a deletion request via live chat or email. We will remove or anonymise your data after the retention period required by applicable law has passed.

Only with payment processors — for example, when your DuitNow or FPX transfer is being verified. Those partners are contractually limited to using your data only for that transaction.

Cookies keep your session active and remember your preferred payment method. You can disable non-essential cookies in your browser settings; this may require you to log in again each visit.

Log in, go to the account help section, and submit a correction request. Alternatively, contact us via live chat with your registered details and we will update the record.

Yes. The same policy applies whether you access jl55 on your phone, tablet or desktop. Device type affects session data logged, not the rights you hold over your account data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.